Fair usage policy

At Un1ty, we are committed to providing high-quality services to all of our customers. To ensure that we can continue offering a fair, reliable and consistent experience, we have implemented this Fair Usage Policy. This Fair Usage Policy applies to all Un1ty Plans with EU and international routes.

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Each Un1ty plan includes calling minutes and messaging services. These calling minutes and messaging services are subject to the Fair Usage Policy. The Fair Usage Policy depends on the Customer's Subscription Plan. For more information on the Un1ty plans, please refer to our pricing page.

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Unless otherwise indicated on an Order Form:

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Connect Plan :

The Customer has a limit of two hundred (200) inbound and outbound SMS segments per user for each billing month. Outbound voice minutes are limited to 1000 minutes to Europe per user for each billing month. Inbound voice minutes are unlimited per user for each billing month, subject to this Fair Usage Policy;

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Pro Plan :

The Customer has a limit of five hundred (500) inbound and outbound SMS segments per user for each billing month. The outbound voice minutes and inbound voice minutes are unlimited to Europe per user for each billing month, subject to this Fair Usage Policy;

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Business Plan :

Custom limits as specified in the Order Form. The outbound voice minutes and inbound voice minutes are unlimited per user for each billing month, subject to this Fair Usage Policy.

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The inbound and outbound voice minutes and SMS segments will be calculated on an account level. For example, for a Customer that is on the Connect Plan with 10 active users, the Customer's limit will be 2,000 SMS segments with 10,000 minutes of outbound voice calling to Europe and unlimited inbound voice calling for each billing month.

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Any user who is added in the middle of a billing month will get inbound and outbound voice minutes and SMS segments that are part of the Un1ty plans for the remaining days of the first billing month on a pro-rata basis.

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Any unused SMS segments and voice minutes shall expire at the end of each billing month and will not roll over to the subsequent billing months.

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Inbound calling is available for all countries within our coverage area. The outbound calling and SMS feature is available for the countries mentioned in the Pricing Plans or as indicated in the Order Form only.

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In the event a Customer exceeds the monthly limit as mentioned above, then the charges for outbound voice minutes and SMS segments will be deducted from the credits added to their Un1ty account. Further, the standard rates for each voice minute and SMS segment will apply in excess of the monthly limit. The Customer may contact our support team to get more information on the voice minutes and SMS rates.

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Any inbound and outbound calling used for Trunking or forwarding calls from a Un1ty phone number to another phone number, including Un1ty phone number, that is capable of handling multiple simultaneous calls, or to a private branch exchange or a key system, will not be covered under the included voice minutes. The charges for such usage will be deducted from the credits added to a Customer's Un1ty account. For any unlimited outbound and inbound calling, it may not be used for scaled telephone uses including but not limited to telephone operators, call centers, and/or telemarketing professionals. Un1ty reserves the right to place limits on the unlimited outbound and/or inbound voice minutes if there is any violation of Fair Usage Policy or abuse of the unlimited outbound and/or inbound voice minutes. In the event, a Customer exceeds the limits placed on the outbound and/or inbound voice minutes, then the charges for calling will be deducted from the credits added to their Un1ty account.

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SMS limit :

The SMS limit under this Fair Usage Policy shall apply to one-on-one messaging and will not apply to any other messaging, including but not limited to bulk SMS or SMS sent via workflow automation, and SMS bots. The standard rates for such SMS that are not included in the SMS limit under this Fair Usage Policy shall apply, and the charges will be deducted from the credits added to a Customer's Un1ty account.

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The inbound and outbound voice minutes are charged on a per-minute basis. This means that even calls with a duration of 0 minutes will be billed for a minimum of 1 minute. For calls exceeding 0 minutes, any partial minutes used will be rounded up to the nearest full minute for billing purposes.

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The SMS are charged on a per-segment basis. Each SMS segment is equal to 160 characters. Any SMS exceeding a single segment will be rounded up to the nearest whole segment for billing purposes.

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Violations :

Un1ty reserves the right to limit, suspend, or terminate the Customer's access to the Service in the event the Customer is found in violation of the Fair Usage Policy. Un1ty reserves the right to amend any term of the Fair Usage Policy, including the limits mentioned above at any time without notice.